| About Targus |
| Job Openings | Operations - Technical Sales Support Specialist |
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Technical Sales Support Specialist
Function: Operations
Reports To: Manager, Custmer Support
Subordinates: None
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FLSA: Non-Exempt
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General Summary
Provide Technical Support to Targus customers.
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Principle Roles and Responsibilities
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- Build and establish consumer confidence in Targus International products by providing solutions and answers to our customers with efficiency and courtesy.
- Field ESP (Elite Support Program) calls/e-mails.
- Review technicl product manuals and provide feedback during product launch.
- Write technical documentation including Product Release Notes and Frequently Asked Questions on new products.
- Investigate customer reports of product problems and document solutions.
- Work with Engineering group, Product Development group and Targus vendors to identify and resolve product problems (bug reports).
- Maintain up-to-date, accurate technical information for internal and external customers.
- Resolve technical issues that are escalated from level two Technical Support and Targus' Sales group.
- Provide technical support for Targus international offices.
- Review proposed FAQ solutions and publish to Targus' support website.
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Job Specifications
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Knowledge
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- Bachelor's degree in computer related field or experience gained from 4-5 years experience supporting multiple computer platforms and users.
- Previous IT experience is beneficial
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Skills & Abilities
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- Wide knowledge of all PC Windows operating systems, DOS, Desktop and Laptop hardware and software (maintenance, construction and repair).
- Knowledge of PDA platforms and operating systems.
- Very experienced troubleshooting skills. Can research and target solutions for newly discovered product problems and incompatibilities.
- Specializing in knowledge of all Targus peripherals.
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Additional Job Requirements
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- Coordinate multiple customer research projects along with accessory product launch activities.
- The ability to recognize, research and propose opportunities for improvement and accept accountability for decisions.
- Leads by example by consistently exceeding their goals and demonstrating a positive attitude.
- Provide written feedback to technical support agents to improve quality of service and first time resolution of customer technical questions.
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Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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Only candidates who possess all of the required skills will be considered. Email (recruiting@targus.com) or fax resume to (714) 237-9271 Attn: Recruiting. Please specify job title of interest in subject line. Applications accepted for current openings only. No phone calls or agencies please. Targus provides a drug free workplace. EOE M/F/D/V
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